Search for: All records

In 2011, the United Nations declared Internet access to be a basic human right. Achieving universal Internet access has been a longstanding goal of governments around the world. In the United States (US), provision depends primarily on decisions made by Internet Service Providers (ISPs) driven essentially by commercial market concerns. To encourage deployment in underserved regions, the US federal government has recently allocated unprecedented funding, with distributions guided by the information in broadband maps, spatial representations of current Internet access and quality published by the Federal Communication Commission. Yet, these maps are known to be inaccurate, especially for populations that are marginalized, such as tribal and rural residents. We are interested in the collaborative and contentious efforts to repair the data contained in broadband maps, and particularly by the efforts of citizen groups and local government to counter claims made by ISPs. In this paper, we study these efforts via interviews of 14 individuals involved in various local and regional roles, in policy, IT, advocacy, and research. We draw upon frameworks of repair and of data activism to ask who does this work and why; what tangible and intangible tools are brought to bear; and how the structural context simultaneously empowers and burdens repair workers. In doing so, we make three contributions: (i) we critique the process and system for broadband map repair for the burdens it places on historically marginalized groups to demonstrate how they have been left out of expansion and how their experiences are otherwise silent in official records; (ii) we bring together analytical concepts from repair and data arenas to examine repair work that is substantially shaped by socio, political, and economic context; and (iii) we illustrate how viewing broadband data workers as activists reveals the inadequacy of current tools and the opportunity for better support for their long-term, contextualized, and mediated efforts. 

Disruption to routines is an increasingly common part of everyday life. With the roots of some disruptions in the interconnectedness of the world and environmental and socio-political instability, there is good reason to believe that conditions that cause widespread disruption will persist. Individuals, communities, and systems are thus challenged to engage in resilience practices to deal with both acute and chronic disruption. Our interest is in chronic, everyday resilience, and the role of both technology and non-technical adaptation practices engaged by individuals and communities, with a specific focus on practices centered in nature. Foregrounding nature's role allows close examination of environmental adversity and nature as part of adaptivity. We add to the CSCW and HCI literature on resilience by examining long-distance hikers, for whom both the sources of adversity and the mitigating resilience processes cut across the social, the technical, and the environmental. In interviews with 12 long-distance hikers we find resilience practices that draw upon technology, writ large, and nature in novel assemblages, and leverage fluid configurations of the individual and the community. We place our findings in the context of a definition for resilience that emphasizes a systems view at multiple scales of social organization. We make three primary contributions: (1) we contribute an empirical account of resilience in a contextual setting that complements prior CSCW resilience studies, (2) we add nuance to existing models for resilience to reflect the role of technology as both a resilience tool and a source of adversity, and (3) we identify the need for new designs that integrate nature into systems as a way to foster collaborative resilience. This nuanced understanding of the role of technology in individual and community resilience in and with nature provides direction for technology design that may be useful for everyday disrupted life.